Terms & Conditions

 

User Agreement

 

The website by the domain name “https://masglobalonline.com/” ((hereafter called the “Platform”) is maintained and owned by MAS Global Enterprises.

All use of this Platform will have to cater to and comprise acceptance and acknowledgment of the following Terms and Conditions. It is compulsory for the Platform’s users to carefully read, completely understand and totally agree with the Terms mentioned below before they go ahead to make use of any of the Platform’s services (hereafter referred to as “Services”). “India is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in India. We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of India. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. User is responsible for maintaining the confidentiality of their account. The below-mentioned terms and conditions govern how you are going to use the Platform.

 

Information about Ordering: Place an Order

 

Our orders are all online. In case you want to order over the phone, our executive is going to help you in making your online account and ordering the items you want to. When you have placed an order, we are going to send you an acknowledgment via an e-mail. Our fax, phone, and email addresses are present in the Contact Us section of the website. We are going to begin processing your order solely after receiving the payment from your end. Place an order on https://masglobalonline.com/  and you automatically agree to buy for your business requirements.

 

Our hours of business

 

In case the material is already available or in stock, we are going to dispatch in 1 business day and you should get the materials in 72 business hours. If the items are out of stock or if it is a special order, the delivery times range from 1 to 3 weeks. In case we cannot fulfill your order, we are going to refund your whole amount in 15 business days. In case the order times are more than what we have promised you, we are going to get in touch with you for determining if you wish to execute the order with a new time for delivery. In the event that you do not want to execute the order during that time, we are going to refund you the whole amount.

 

GST

 

We invoice every transaction and charge all taxes according to the regulations. We charge GST according to the product category determined by the Government of India./p>

 

Excise Duty and MODVAT

 

If applicable, we charge excise duty. We either include excise in price or separately display it during the time of checkout, whichever is applicable. We offer MODVAT/excise duty documents on request. Get in touch with us at [email protected]. We provide a tax invoice with a retail invoice when needed.

 

Methods of Payment

 

‘’‘Visa or MasterCard debit and credit cards in INR will be accepted for payment’’. We also accept payments through Telex Transfer. Cardholder must retain a copy of transaction records and Merchant policies and rules.

 

Cancellation

  • We have the right to cancel any order on any grounds. Probable causes to cancel consist of but are not restricted to the following.
  • Wrong pricing - Owing to the volatility of the market for collectible products at times, huge price fluctuations sometimes occur. Hence, we have the right to draw out any item from any order and offer a complete refund to the customer for that particular item.
  • Potentially fraudulent order - Prior to shipping orders, we conduct a check to ensure they are legitimate. In case the check does not work, we can cancel your order.
  • In case we cannot service the order due to the non-availability of items among any of our vendors.
  • Not paying Non-COD orders - In case we do not receive the payment in a reasonable amount of time after the order is placed, we can cancel the order without giving you prior notice.
  • In case the procurement is taking longer than 7 working days and you do not want to wait for long.
  • If our courier partners do not service your pin code.

 

Returns and Exchanges

 

We provide returns and exchanges solely against manufacturing issues. Kindly reach out to our office for discussing any return request.

 

 

Extra Information About Former Orders

 

At the top of the website, click on Order History to check out information about your past orders. From there, you can find out your proofs of delivery, invoices and other shipment data.

 

 

Product Data Not Present in the Catalog

 

Fax, call, or email us to tell us what type of information you require - you can find all our numbers in our Contact Us section.

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